29/05/2018 | Marketing services, Apprenticeship

Gemma Simpson: My Apprenticeship so far at MRM…

Apprentices have the opportunity to earn while they learn, gain real life experience and improve future job prospects.   Each apprenticeship has its equivalent educational level ~eg a level 2 apprenticeship (intermediate) is GCSE standard and can take between 1-5 years to complete.

We’re delighted that 18 year old Gemma has joined MRM’s Client Service Department to help support the team on various client campaigns.  Here’s Gemma’s summary of her start with us:  

“I must admit, starting a new apprenticeship in such a large business is VERY overwhelming… My first two weeks basically consisted of finding where to go! Luckily because my department are so endearing and supportive they helped me through every step and made me feel comfortable and I settled in really well.

After I finally got a handle on where I was going, my training with Client Support Manager, Yvonne became more in depth and I was taken around all the other departments to see how we all interlink and help each other. Yvonne has taken me under her wing and has helped me come to grips with what I am doing, how I’m doing it and everything along the way. As well as Yvonne, HR Manager, Claire has been helping me out with everything else and making me feel comfortable and well suited in the job role itself.

Since I have started, I have been given a variety of different tasks not only in my department but also in the others I had visited. In summary, the tasks I have done so far include: invoices, pick, pack and despatch, coupon clearing, work on the Children in Need project, training on the fulfilment system, spread sheet work, inputting despatch costs and creating questionnaires for a client.

In addition to the work I’m doing at MRM, I also attend Northampton College every Monday afternoon and have also been given the chance to attend Kettering College every Tuesday afternoon for technology courses….. which will be very useful for me! I am looking forward to being able to know exactly what I am doing and getting stuck in to my intended job whilst achieving my level 2 NVQ certificate in customer services along the way.”