05/07/2018 | Mail Order, POS, fulfilment

The Key Benefits of our Mail Order service

Our mail order platform has been developed in-house and is continually updated with more wide- ranging service improvements with customer input and an in-house IT team who are experts in creating industry leading systems. 

We pride ourselves in both out performing our clients’ standards and in consistently achieving our own quality led objectives.  We recognise that a detailed focus on managing your stock is of paramount importance to the continued success of your business. We have developed a robust process and customer oriented service, and a transparency in reporting your data which is available 24/7 via our client portal.  Our central location and relationships with providers in the transport network allows us to provide a consistently reliable delivery service whilst ensuring cost effectiveness from our consolidated volume purchasing power.

We are an accredited BACS Approved bureau ~ our secure payment processing facilities allow us to take payments via all methods and we also make payments on behalf of our clients, currently making payments in excess of £100 million per annum on behalf of the Government, which is testament to our system security).

For Internet transactions, we use a secure third party hosted payment page (typical in promotional marketing) which can be branded to integrate seamlessly with our clients’ websites whilst mail order and telephone order transactions use secure web services direct from our in-house fulfilment system.  This service complies fully with Payment Card Industry Data Security Standards (PCI-DSS) with no card holder details are stored on MRM’s network.

We can also add value by allowing for different types of transaction ~ we can generate Proforma invoices for submission with payment, with orders being suspended until the payment clears.

On line payments are pre-authorised at time of order (we can notify the customer at time of order if required).  Card only charged when order is picked to ensure goodwill with brand and customer and to avoid additional query handling costs for client.

We can also manage ‘virtual’ payment processing and assign inter-departmental budget codes for client account cross charging and budget control.

We can display on the advice note and process payments in other currencies (based on monthly exchange rate updates).

But at the heart of all this is the customer experience ~ based over 3 adjacent sites in Market Harborough, we’re ideally placed to securely store your stock ~ we can pick, pack and despatch same day. And because we’ve built a suite of reports for both the client and our own internal project management use, we can provide our own measurement of performance against your SLAs.

 

If you’d like to know more, please contact our Commercial Director, Mel Sheldon on 01858 410510, melanie.sheldon@mrm.co.uk