Our mail order platform has been developed in-house and is
continually updated with more wide- ranging service improvements with customer
input and an in-house IT team who are experts in creating industry leading
We pride ourselves in both out performing our clients’ standards
and in consistently achieving our own quality led objectives. We recognise that a detailed focus on managing
your stock is of paramount importance to the continued success of your
business. We have developed a robust process and customer oriented service, and
a transparency in reporting your data which is available 24/7 via our client
portal. Our central location and
relationships with providers in the transport network allows us to provide a consistently
reliable delivery service whilst ensuring cost effectiveness from our
consolidated volume purchasing power.
We are an
accredited BACS Approved bureau ~ our secure payment processing facilities
allow us to take payments via all methods and we also make payments on behalf of our clients, currently making
payments in excess of £100 million per annum on behalf of the Government, which
is testament to our system security).
Internet transactions, we use a secure third party hosted payment page (typical
in promotional marketing) which can be branded to integrate seamlessly with our
clients’ websites whilst mail order and telephone order transactions use secure
web services direct from our in-house fulfilment system. This service
complies fully with Payment Card Industry Data Security Standards (PCI-DSS)
with no card holder details are stored on MRM’s network.
also add value by allowing for different types of transaction ~ we can generate
Proforma invoices for submission with payment, with orders being
suspended until the payment clears.
On line payments are pre-authorised at time of order (we can
notify the customer at time of order if required). Card only charged when order is picked to
ensure goodwill with brand and customer and to avoid additional query handling
costs for client.
We can also manage ‘virtual’ payment processing and assign
inter-departmental budget codes for client account cross charging and budget
We can display on the advice note and process payments in
other currencies (based on monthly exchange rate updates).
But at the heart of all this is the customer experience ~ based over 3 adjacent sites
in Market Harborough, we’re ideally placed to securely store your stock ~ we
can pick, pack and despatch same day. And because we’ve built a suite of
reports for both the client and our own internal project management use, we can
provide our own measurement of performance against your SLAs.
you’d like to know more, please contact our Commercial Director, Mel Sheldon on
01858 410510, firstname.lastname@example.org
If you need more information on anything at all, or you would like to talk about a project you are planning, we would love to listen and have a chat. The team are on hand to answer any questions you might have. Send us a message, request a call back or give us a call at +44 (0)1858 410510